xbmc crashing on start-up

[glasseater]

been searching for a couple hours and can't find a fix to this, i'm new to this whole thing and definitely not as computer savvy as all you guys are...
i think all the info is in the only log i could find in the xbmc files in appdata

http://pastebin.com/m30831565

i'm not sure what any of that means or what is wrong but basically i click on xbmc and it tries to open and i get a windows error message and i have to hit close program

edit: i just downloaded it today, babylon beta 9.04

[althekiller]

I think you missed a bit of the log at the top perhaps? Looks like something goofy is going on around that point.

[natethomas]

The program appears to be crashing while initializing OpenGL extensions, which is curious, because you are easily within the OpenGL limits. Check your video settings under windows and with Nvidia's driver application. It's possible that you have some sort of acceleration disabled.

Edit: I didn't even look at the top! Though this is mostly because I'm pretty much trained to look at the OpenGL lines anymore.

[glasseater]

i'll try again and post another log, i thought i copied that whole one and then tried messing around with some things so that log is gone now, also i noticed that it said it can't find advancedsettings.xml... why is it not there? i'm messing around with my driver's application

[glasseater]

http://pastebin.com/m257722f0
this is the new log with everything in it

edit: i checked all my settings and everything, for the most part, was turned on... unless i'm missing something?
this whole thing has a been a real headache the past couple hours lol

[althekiller]

Can you try setting loglevel to debug and pasting a new log? The advancedsettings.xml page in the wiki should have all of the necessary info.

@natehthomas: That's not initializing anything, we just grab the supported extensions from the driver and log them.

[glasseater]

http://pastebin.com/m4f1fd235

i tried doing what it said but it kept coming up like this, i tried a bunch of times and can't figure out how to make it work?
what i wrote in the advanced settings file is:
<advancedsettings>
<loglevel>1</loglevel>
</advancedsettings>

[althekiller]

You need to put that file in C:\Users\Owner\AppData\Roaming\XBMC\userdata

[glasseater]

You need to put that file in C:\Users\Owner\AppData\Roaming\XBMC\userdata

that's where i put it, i've tried labeling it advancedsettings.xml, Advancedsettings.xml, Advancedsettings, and advancedsettings with no luck, and yes it is saved in xml format but when i open it opens with microsoft word?

[glasseater]

ok here's a new log, i think i had it labeled weird in that other one...
http://pastebin.com/m705b3f35

[tslayer]

Still not picking it up.

Bottom line here is that it looks like you are having driver issues.

Does the windows event viewer show any errors?

If so, where?

Thanks.

[glasseater]

Still not picking it up.

Bottom line here is that it looks like you are having driver issues.

Does the windows event viewer show any errors?

If so, where?

Thanks.

when i try to start the program i see the outline of the window pop up but its clear inside, then it turns white and looks like if the window was frozen, then it pops up with the windows error message where you can either report the bug to windows or close the program

[althekiller]

Can you check the command lines of the XBMC shortcuts and make sure none specify "-p"?

BTW, your log still doesn't seem to have debugging enabled. Did you use notepad to create the file? Any other editor might save as some other stupid binary format.

[tslayer]

Also, please go check the windows event viewer. It should say where the crash was. My guess is the video driver.

[glasseater]

Can you check the command lines of the XBMC shortcuts and make sure none specify "-p"?

BTW, your log still doesn't seem to have debugging enabled. Did you use notepad to create the file? Any other editor might save as some other stupid binary format.

how do you check the command lines of the XBMC shorcuts? sorry for being such a noob at all this i'm trying to learn :o
the only thing that would let me save in XML was word for some reason, notepad wouldn't let me... and it does say that its supposed to open with XML editor but it opens with word every time?

Also, please go check the windows event viewer. It should say where the crash was. My guess is the video driver.

are you referring to this?

Problem signature:
Problem Event Name: APPCRASH
Application Name: XBMC.exe
Application Version: 9.4.0.0
Application Timestamp: 49f1b593
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

[tslayer]

Is there not more detail than that in the event viewer? Start Menu->Run->evenvwr

Then goto Application and check if there is more detail there.

[glasseater]

Is there not more detail than that in the event viewer? Start Menu->Run->evenvwr

Then goto Application and check if there is more detail there.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-04-28T03:45:37.000Z" />
<EventRecordID>3359</EventRecordID>
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
- <EventData>
<Data>XBMC.exe</Data>
<Data>9.4.0.0</Data>
<Data>49f1b593</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00000000</Data>
<Data>136c</Data>
<Data>01c9c7b3c8607d90</Data>
</EventData>
</Event>

i believe this is what you wanted?
i'm not sure what exactly you are looking for

[althekiller]

I dunno, I haven't used windows in any real capacity in years. I'd imagine right-click > properties then look for some path with xbmc.exe in it under one of the tabs.

[tslayer]

Well, I was expecting some driver error :)

Oh well.

Anyhow, at this point, i can only recommend trying to uninstall and reinstall your drivers.

[glasseater]

I dunno, I haven't used windows in any real capacity in years. I'd imagine right-click > properties then look for some path with xbmc.exe in it under one of the tabs.

don't see anything with "-p" in it, but then again i don't see anything for shortcuts either

[althekiller]

In that case...can you try uninstalling XBMC from the control panel, make sure all shortcuts are removed, then reinstall beta1 and see where you are?

[natethomas]

How is your computer currently connected to your monitor or TV?

[WiSo]

Check also your driver settings if hw acceleration is disabled.
IIRC there was an issue with intel drivers where the openGL version was ok but only a few extensions where available. Enabling hw acc helped in that case.

[glasseater]

In that case...can you try uninstalling XBMC from the control panel, make sure all shortcuts are removed, then reinstall beta1 and see where you are?

just tried that, it keeps saying that it can't find "<advancedsettings> node... why?

How is your computer currently connected to your monitor or TV?

it's a laptop, could that be the issue? i didn't think it was important enough to mention

Check also your driver settings if hw acceleration is disabled.
IIRC there was an issue with intel drivers where the openGL version was ok but only a few extensions where available. Enabling hw acc helped in that case.

i made sure EVERYTHING was on and it still won't even open

[natethomas]

Alright, let's take a breath and start again. First of all, right click whatever icon you are using to start XBMC. If you are starting it at start-up, right click the icon in start-up. Click properties. Do you see something that looks like '-p'? If so, delete that.

Second, the name of the file you want to put in your userdata folder is titled:

AdvancedSettings.xml

Third, XBMC DOES NOT LIKE dual screens. This means if you've got the output going to anything other than your laptop screen, even if that output is just more Windows, XBMC will have issues.

Fourth, XBMC does not like using anything other than HDMI, DVI, or VGA ports. The use of S-video, component, or RCA ports will probably make it break.

[glasseater]

Alright, let's take a breath and start again. First of all, right click whatever icon you are using to start XBMC. If you are starting it at start-up, right click the icon in start-up. Click properties. Do you see something that looks like '-p'? If so, delete that.

don't see anything that looks like "-p"


Second, the name of the file you want to put in your userdata folder is titled:

AdvancedSettings.xml

it is set as "AdvancedSettings" and it is an XML file, if i try to rename it "AdvancedSettings.xml" it says there is no advancedsettings.xml file...
when i set it as "AdvancedSettings" i get this log:
http://pastebin.com/m1e4d987
when i set it as "AdvancedSettings.xml" i get this log:
http://pastebin.com/m23f21b3e

Third, XBMC DOES NOT LIKE dual screens. This means if you've got the output going to anything other than your laptop screen, even if that output is just more Windows, XBMC will have issues.

Fourth, XBMC does not like using anything other than HDMI, DVI, or VGA ports. The use of S-video, component, or RCA ports will probably make it break.

I am only using my laptop, no other screens connected at all

[natethomas]

I'm not sure if I understand what you are saying. The file should be named AdvancedSettings.xml, not AdvancedSettings.xml.xml. The second one would be silly. When I say "named," I am referring both to the name of the file AND the extension of that file.

Good name:
AdvancedSettings.xml

Bad name:
AdvancedSettings.xml.xml
AdvancedSettings.txt
AdvancedSettings.xml.txt

Second, what is the code you have in your AdvancedSettings? If you open the file with Notepad, all that you should see inside is:

<advancedsettings>
<loglevel>1</loglevel>
</advancedsettings>

[glasseater]

I'm not sure if I understand what you are saying. The file should be named AdvancedSettings.xml, not AdvancedSettings.xml.xml. The second one would be silly. When I say "named," I am referring both to the name of the file AND the extension of that file.

Good name:
AdvancedSettings.xml

Bad name:
AdvancedSettings.xml.xml
AdvancedSettings.txt
AdvancedSettings.xml.txt

Second, what is the code you have in your AdvancedSettings? If you open the file with Notepad, all that you should see inside is:

<advancedsettings>
<loglevel>1</loglevel>
</advancedsettings>

i figured out what you meant with the advanced settings thing and it is written correctly.

if i open advanced settings with notepad it reads:
http://pastebin.com/m73152d22

but if i open it in word it reads:
<advancedsettings>
<loglevel>1</loglevel>
</advancedsettings>

when i originally tried to save it in notepad as an XML file it wouldn't let me so i had to open it in word and save it as a wordXML file, but when i look at the properties it says that it's supposed to open with XML Editor but it opens with word??

[natethomas]

Ah. Yes. The XML in this case is the confusion. wordXML is not the xml we are talking about. Here's what you do. Open Wordpad or Notepad. Paste in the spiffy code listed above. Hit file-> save as

Type

AdvancedSettings.xml

Under save type as: select "all files." Essentially, we're saving it as a txt file, but tricking Windows into thinking it is something else.

[glasseater]

Ah. Yes. The XML in this case is the confusion. wordXML is not the xml we are talking about. Here's what you do. Open Wordpad or Notepad. Paste in the spiffy code listed above. Hit file-> save as

Type

AdvancedSettings.xml

Under save type as: select "all files." Essentially, we're saving it as a txt file, but tricking Windows into thinking it is something else.

wow thanks a bunch that whole mess was confusing me...
here's the NEW log:
http://pastebin.com/m5bb2401b

so it seems like it won't resize to the right size? is this as simple as manually resizing my screen? haha unless i'm reading that wrong

[natethomas]

Have you tried opening in windowed mode?

[glasseater]

Have you tried opening in windowed mode?

i set the shortcut to open in "normal window" mode, and i also tried it maximized and it did the same thing, also tried in minimized just now and no difference

[natethomas]

I once again am not sure if I understand what you are talking about. There are two links available for opening XBMC. One is called "XBMC." The other is called "XBMC (Windowed)." I'm just asking if you've tried both links.

[glasseater]

I once again am not sure if I understand what you are talking about. There are two links available for opening XBMC. One is called "XBMC." The other is called "XBMC (Windowed)." I'm just asking if you've tried both links.

yes i have, both have the same result, i was referring to how in "XBMC (Windowed)" i was able to change the window mode with no difference

[althekiller]

Have you managed to get a real debug log yet? By the sounds you were finally close, but the file was missaved? Use notepad, to make it.

[glasseater]

Have you managed to get a real debug log yet? By the sounds you were finally close, but the file was missaved? Use notepad, to make it.

i did and i put the log up in another one of my posts:
http://pastebin.com/m5bb2401b

[althekiller]

Please make sure you have the latest graphics drivers for your card from nvidia (ie, not the ones from windows update).

[glasseater]

Please make sure you have the latest graphics drivers for your card from nvidia (ie, not the ones from windows update).

just updated it, apparently there have been 2 new drivers within the past 2 weeks :confused2:
still seeing the exact same thing

[althekiller]

Try deleting C:\Users\Owner\AppData\Roaming\XBMC\userdata

[glasseater]

http://pastebin.com/m5eee05d
did the same thing and this is what i got

[glasseater]

lol i'm guessing nobody has any more ideas?

[glasseater]

nothing? no one has any other ideas on what might be wrong?

[natethomas]

Honestly, no. You are looking at the video through your laptop. You don't have any addition monitors connected. Your video driver is up to date. You've uninstalled XBMC, deleted the userdata folder, and reinstalled XBMC.

To my knowledge, nothing about your computer is especially unique. You aren't using a strange video card. You are using a standard version of windows. The provided program for your video driver is not limiting your card. I assume you've got your power plan at at least "Balanced."

I honestly have no other ideas. I guess you could try deleting XBMC, the deleting your video driver, and reinstalling that driver, then reinstalling XBMC. I don't know if that would do anything, but it might be worth a try.

Beyond that, I guess you could try to install XBMC on another computer.

[glasseater]

Honestly, no. You are looking at the video through your laptop. You don't have any addition monitors connected. Your video driver is up to date. You've uninstalled XBMC, deleted the userdata folder, and reinstalled XBMC.

To my knowledge, nothing about your computer is especially unique. You aren't using a strange video card. You are using a standard version of windows. The provided program for your video driver is not limiting your card. I assume you've got your power plan at at least "Balanced."

I honestly have no other ideas. I guess you could try deleting XBMC, the deleting your video driver, and reinstalling that driver, then reinstalling XBMC. I don't know if that would do anything, but it might be worth a try.

Beyond that, I guess you could try to install XBMC on another computer.

is it possible that i just got a messed up version of xbmc when i downloaded it?

[althekiller]

It's in an archive, it wouldn't have extracted if the file was corrupt.

[glasseater]

It's in an archive, it wouldn't have extracted if the file was corrupt.

humm...
i guess there's nothing else to try

[tslayer]

Reinstall your OS :)